:root{font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:#24352f;background:#f5f7f5;font-size:14px;font-synthesis:none;--green:#1e6047;--line:#dde5df;--muted:#63756a;--negative:#fbe9e7;--neutral:#fff;--positive:#e6f3e9}*{box-sizing:border-box}[hidden]{display:none!important}body{margin:0}button,input,select,textarea{font:inherit}button,a,input,select,textarea{-webkit-tap-highlight-color:transparent}button{cursor:pointer;border:1px solid #cbd7ce;border-radius:8px;background:#fff;color:#274338;padding:9px 14px;font-weight:600;transition:background .15s,border-color .15s}button:hover{background:#eff5f0;border-color:#829b8a}button:disabled{opacity:.5;cursor:default}button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline:3px solid #44866a;outline-offset:3px}.primary{background:var(--green);border-color:var(--green);color:white}.primary:hover{background:#174b37}.quiet{background:transparent;border-color:transparent;color:var(--muted)}a{color:var(--green)}h1,h2,h3,p{margin:0}h1{font-size:28px;letter-spacing:-1px}h2{font-size:19px;letter-spacing:-.4px}h3{font-size:15px}small{font-size:12px}.muted{color:var(--muted)}.topbar{padding:19px 30px;display:flex;align-items:center;justify-content:space-between;background:white;border-bottom:1px solid var(--line);gap:15px}.brand{display:flex;align-items:center;gap:12px}.brand strong{font-size:17px;letter-spacing:-.4px}.brand small{display:block;color:var(--muted);margin-top:3px}.brand-mark{display:inline-grid;place-items:center;width:38px;height:42px;border:1px solid #c0d2c3;border-bottom:4px solid #bfd4c4;border-radius:9px;color:var(--green);background:#f2f8f2;font-weight:800;font-size:23px}.top-actions{display:flex;align-items:center;gap:10px;font-size:12px}.tabs{display:flex;gap:28px;padding:0 30px;background:white;border-bottom:1px solid var(--line)}.tabs button{padding:17px 3px 14px;background:none;border:0;border-bottom:3px solid transparent;border-radius:0;font-size:14px;color:var(--muted)}.tabs button[aria-selected=true]{color:var(--green);border-bottom-color:var(--green)}.notice{padding:12px 30px;background:#fff3d7;border-bottom:1px solid #e7cf96;color:#674d12}.queue-toolbar{display:flex;align-items:flex-end;gap:14px;padding:18px 30px;background:#f8faf8;border-bottom:1px solid var(--line)}label{display:flex;flex-direction:column;gap:6px;font-size:11px;font-weight:700;letter-spacing:.3px;color:#5a6f62}select,input{min-height:36px;padding:7px 10px;border:1px solid #d0ddd2;border-radius:7px;background:#fff;color:#2c4436;font-size:13px;font-weight:400;letter-spacing:0}#queue-count{margin-left:auto;padding-bottom:10px;font-size:12px}.time-filter{padding:10px 30px;background:#e8f1e9;display:flex;gap:14px;align-items:center;flex-wrap:wrap}.time-filter button{padding:5px 9px;font-size:12px}.workspace{display:grid;grid-template-columns:360px minmax(0,1fr);height:calc(100dvh - 231px);min-height:480px}.queue-panel{background:#fff;border-right:1px solid var(--line);overflow:auto;display:flex;flex-direction:column}.ticket-list{flex:1}.ticket{display:block;position:relative;width:100%;border:0;border-bottom:1px solid #d8ded8;border-radius:0;padding:20px 24px;text-align:left;color:#24392c;background:var(--tint,#fff);font-weight:400}.ticket:hover{background:var(--tint,#fff);box-shadow:inset 0 0 0 2px #9db8a7}.ticket.selected{box-shadow:inset 4px 0 0 var(--green);outline:1px solid #b9cdbd;outline-offset:-1px}.ticket-title{font-size:14px;font-weight:700;line-height:1.5;margin:8px 0 7px;overflow-wrap:anywhere}.ticket-top,.ticket-foot{display:flex;align-items:center;justify-content:space-between;gap:7px;font-size:11px;color:#637064}.ticket-preview{font-size:12px;line-height:1.55;color:#5e6e60;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;margin-bottom:12px}.ticket-category{border:1px solid #b5c4b775;border-radius:5px;padding:3px 6px;font-size:10px;color:#4c6454}.status{display:inline-flex;align-items:center;gap:5px;font-size:11px;font-weight:650}.status::before{content:'';width:6px;height:6px;border-radius:50%;background:#c68430}.status.closed::before{background:#6b9c76}.status.waiting::before{background:#899ca5}.reader{overflow:auto;background:var(--tint,#fff);padding:28px 36px 50px;transition:background .15s}.reader>div{max-width:880px;margin-left:auto;margin-right:auto}.reader-head{padding-bottom:21px;border-bottom:1px solid #bccfc580}.reader-head h1{font-size:23px;line-height:1.35;overflow-wrap:anywhere;margin:10px 0}.reader-meta{display:flex;gap:12px;flex-wrap:wrap;align-items:center;color:#66766c;font-size:12px}.reader-actions{display:flex;gap:7px;margin-top:17px;flex-wrap:wrap}.reader-actions button,.reader-actions a{font-size:12px;padding:7px 10px}.reader-actions a{text-decoration:none;border:1px solid #cbd7ce;border-radius:7px;background:#ffffffb3}.reader .empty{text-align:center;max-width:480px;margin:16vh auto}.empty h2{margin-bottom:10px}.empty p{color:var(--muted);line-height:1.6}.empty small{display:block;color:var(--muted);line-height:1.6;margin-top:14px}.sentiment-key{display:flex;justify-content:center;align-items:center;gap:7px;font-size:11px;margin-top:28px;color:var(--muted)}.sentiment-key i{width:14px;height:14px;border:1px solid #b8c8bd;border-radius:4px;margin-left:9px}.negative{background:var(--negative)}.neutral{background:var(--neutral)}.positive{background:var(--positive)}.messages{padding:18px 0}.message{margin:18px 0 24px;padding:20px 22px;background:#ffffffc9;border:1px solid #b8cbbf70;border-radius:12px;box-shadow:0 2px 5px #18322403}.message.support{background:#f6faf6d9;margin-left:28px;border-left:3px solid #a7c7ad}.message-head{display:flex;gap:12px;align-items:flex-start;justify-content:space-between;margin-bottom:16px}.message-head strong{font-size:12px;display:block}.message-head small{display:block;margin-top:4px;color:#78847b;overflow-wrap:anywhere}.message-head time{font-size:11px;color:#78847b;white-space:nowrap}.message-body{white-space:pre-wrap;overflow-wrap:anywhere;font-size:14px;line-height:1.75}.message details{margin-top:16px;color:var(--muted);font-size:12px}.message summary{cursor:pointer}.message details .message-body{font-size:12px;padding:12px 0}.files{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:10px;margin-top:18px}.file{border:1px solid #d0dbd2;border-radius:8px;padding:10px;background:#fff;min-width:0}.file img{display:block;width:100%;height:auto;max-height:220px;object-fit:contain;background:#f8faf8;cursor:zoom-in;border-radius:4px;margin-bottom:9px}.file strong{display:block;font-size:11px;overflow-wrap:anywhere}.file small{display:block;color:var(--muted);font-size:10px;margin:4px 0}.file button{font-size:11px;padding:5px 8px;margin-top:5px}.file-state{font-size:11px;color:var(--muted);padding:12px 0}.draft-box{background:#ffffffed;border:1px solid #b6cbbb;border-radius:12px;padding:22px;box-shadow:0 6px 20px #15382107}.draft-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:12px}.draft-box label{font-weight:400;margin-bottom:8px;overflow-wrap:anywhere}.draft-box textarea{display:block;width:100%;min-height:145px;resize:vertical;padding:14px;border:1px solid #c8d6cb;border-radius:8px;line-height:1.6;color:#263c2b;background:white}.draft-footer{display:flex;justify-content:space-between;gap:12px;align-items:center;flex-wrap:wrap;margin-top:13px}.draft-buttons{display:flex;gap:8px}.draft-info{font-size:11px;color:var(--muted)}.pagination{display:flex;align-items:center;justify-content:center;gap:12px;padding:16px;border-top:1px solid var(--line);font-size:11px;color:var(--muted)}.pagination button{font-size:11px;padding:6px 10px}.loading{padding:35px 24px;color:var(--muted)}.back-queue{display:none}.analytics-heading{padding:32px 34px 20px;display:flex;align-items:center;justify-content:space-between;gap:20px}.eyebrow{font-size:10px;letter-spacing:1.8px;color:#67856f;font-weight:700;margin-bottom:8px}.analytics-heading h1{margin-bottom:10px}.range-total{text-align:right;flex-shrink:0}.range-total strong{display:block;font-size:34px;letter-spacing:-1px;color:#28543b}.range-total small{color:var(--muted)}.analytics-controls{margin:0 34px 24px;display:flex;align-items:flex-end;gap:12px;flex-wrap:wrap}.charts{display:grid;grid-template-columns:1fr 1fr;gap:20px;margin:0 34px}.chart-card{background:#fff;border:1px solid var(--line);border-radius:12px;padding:23px;min-width:0}.chart-card h2{font-size:16px;margin-bottom:6px}.chart-card>p{font-size:11px;color:var(--muted)}.chart-scroll{overflow:auto;margin-top:20px;padding-bottom:4px}.plot{display:flex;align-items:stretch;gap:8px;min-width:100%;height:245px}.bar-column{flex:1;min-width:32px;display:flex;flex-direction:column;align-items:stretch;justify-content:flex-end;gap:5px}.bar-total{text-align:center;color:#6d7c71;font-size:10px}.bar-stack{display:flex;flex-direction:column-reverse;justify-content:flex-start;gap:1px;height:190px;min-height:190px}.segment{border:none;border-radius:3px;min-height:4px;padding:0;width:100%;flex-shrink:0}.segment:hover{filter:brightness(.9)}.bar-label{padding:6px 0;border:0;background:none;font-size:9px;line-height:1.4;color:#718076;font-weight:500;white-space:pre-line}.legend{display:flex;gap:10px;flex-wrap:wrap;margin-top:17px;font-size:10px;color:var(--muted)}.legend span{display:flex;align-items:center;gap:4px}.legend i{display:inline-block;width:9px;height:9px;border-radius:2px}.bucket-section{margin:15px 34px 24px}.bucket-section h2{font-size:16px;margin-bottom:13px}#bucket-list{background:white;border:1px solid var(--line);border-radius:10px;overflow:hidden}.bucket-row{display:flex;align-items:center;justify-content:space-between;gap:18px;width:100%;border:0;border-bottom:1px solid var(--line);border-radius:0;padding:14px 19px;text-align:left;font-size:12px}.bucket-row:last-child{border:0}.bucket-row span{color:var(--muted);font-weight:400}.analytics-note{margin:12px 34px 32px;font-size:11px;line-height:1.7}dialog{border:1px solid #c2d3c5;border-radius:15px;max-width:650px;width:92vw;padding:26px;box-shadow:0 24px 70px #182b2140}dialog::backdrop{background:#172b2466;backdrop-filter:blur(3px)}dialog p{margin-top:12px;color:var(--muted);overflow-wrap:anywhere}dialog pre{font:inherit;white-space:pre-wrap;max-height:45vh;overflow:auto;line-height:1.6;background:#f5f8f5;border-radius:8px;padding:16px;margin:20px 0}.dialog-actions{display:flex;justify-content:flex-end;gap:10px}#image-dialog{max-width:1000px}#large-image{width:100%;max-height:78vh;object-fit:contain}.image-close{display:block;margin:0 0 15px auto}.login{max-width:480px;margin:16vh auto;text-align:center;padding:30px}.login h1{margin:20px 0}.login p{line-height:1.7;margin-top:14px}
@media(min-width:1500px){.workspace{grid-template-columns:410px minmax(0,1fr)}.reader{padding-left:60px;padding-right:60px}}@media(max-width:1000px){.workspace{grid-template-columns:300px minmax(0,1fr)}.reader{padding:23px}.charts{grid-template-columns:1fr}.topbar{padding:16px 20px}#sync-status{display:none}.queue-toolbar{padding:15px 20px}.queue-toolbar label{min-width:0}.queue-toolbar select{max-width:180px}.message-head{flex-wrap:wrap}}@media(max-width:700px){.topbar{padding:13px 15px}.top-actions{gap:0}.top-actions button{padding:7px;font-size:11px}.brand strong{font-size:14px}.brand small{max-width:185px;overflow:hidden;text-overflow:ellipsis;font-size:10px}.brand-mark{width:30px;height:35px;font-size:19px}.tabs{padding:0 17px}.queue-toolbar{padding:13px 15px;gap:9px;flex-wrap:wrap}.queue-toolbar label{flex:1}.queue-toolbar select{width:100%;min-width:100px;max-width:none;font-size:11px}#queue-count{width:100%;padding:0;font-size:10px}.workspace{display:block;height:calc(100dvh - 244px);min-height:460px}.queue-panel{height:100%;border-right:0}.reader{display:none;height:100%;padding:17px}.workspace.reading .queue-panel{display:none}.workspace.reading .reader{display:block}.back-queue{display:inline-block;margin-bottom:15px}.reader-head h1{font-size:21px}.message{padding:16px}.message.support{margin-left:12px}.message-head time{font-size:10px}.draft-box{padding:15px}.draft-buttons button{font-size:12px}.analytics-heading{padding:25px 18px 20px}.analytics-heading h1{font-size:24px}.analytics-heading p.muted{font-size:12px;line-height:1.5}.range-total strong{font-size:28px}.analytics-controls{margin:0 18px 20px;gap:9px}.analytics-controls label{flex:1;min-width:130px}.charts{margin:0 18px;gap:15px}.chart-card{padding:17px}.bucket-section{margin:18px}.analytics-note{margin:18px}.time-filter{padding:10px 15px}.bucket-row{font-size:11px;padding:12px}.notice{padding:12px 17px}.files{grid-template-columns:1fr 1fr}.ticket{padding:18px 20px}}

.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}

.html-message iframe{width:100%;height:400px;border:1px solid #dce3de;border-radius:8px;background:white}.html-message>button{margin-top:8px}.compose-tools{display:flex;flex-wrap:wrap;gap:10px;align-items:center;margin:12px 0}.compose-tools>select{max-width:100%;min-width:240px;flex:1}.compose-tools>small,.compose-tools>.files{width:100%}.compose-tools .file{max-width:230px}.compose-tools .file img{max-height:160px;object-fit:contain}

.top-actions{flex-wrap:wrap;justify-content:flex-end}#classification-status{max-width:230px}

#suggestions{padding:24px clamp(16px,3vw,48px)}
.suggestion-list{display:grid;gap:16px;max-width:1100px;margin:auto}
.suggestion-card{background:white;border:1px solid #d5dfd8;border-radius:12px;padding:24px;overflow-wrap:anywhere}
.suggestion-card h2{font-size:18px;margin:0 0 12px}
.suggestion-meta{display:flex;flex-wrap:wrap;gap:12px;color:#52665b;font-size:13px;margin-bottom:16px}
.suggestion-card .message-body{max-height:320px;overflow:auto;margin-bottom:16px}
.source-email{outline:3px solid #739b80;outline-offset:3px}

.triage-panel:empty{display:none}.triage-panel{background:#f6f8f5;border:1px solid #b8cabb;border-radius:10px;padding:18px;margin:16px 0;overflow-wrap:anywhere}.triage-panel h2{font-size:17px;margin-top:0}.triage-panel button{margin:8px 8px 8px 0}.triage-panel small{display:block;color:#52665b;margin-top:8px}.triage-panel details{margin:12px 0}.triage-panel .message-body{margin-top:10px}

.reply-actions{display:flex;flex-wrap:wrap;gap:8px;margin:4px 0 12px}.reply-actions>span{display:contents}#reply-assistance:empty{display:none}#reply-assistance{margin-bottom:10px}#investigation-details{margin-top:20px;color:var(--muted)}#investigation-details>summary{cursor:pointer}.suggestion-card{display:grid;grid-template-columns:minmax(0,1fr) 150px;gap:24px}.suggestion-controls{display:flex;align-items:center;flex-wrap:wrap;gap:12px}.suggestion-card>label{align-self:start}.suggestion-content{min-width:0}@media(max-width:700px){.suggestion-card{grid-template-columns:1fr}.suggestion-card>label{grid-row:1}}
.conversation-navigation{display:none}.send-split{display:flex;position:relative}.send-split>button:first-child{border-radius:7px 0 0 7px}.send-split>button:nth-child(2){border-radius:0 7px 7px 0;border-left:0;padding-inline:10px}.send-menu{position:absolute;right:0;bottom:calc(100% + 5px);z-index:5;padding:5px;background:white;border:1px solid #cbd7ce;border-radius:7px;box-shadow:0 4px 15px #18322420}.send-menu button{min-width:110px;text-align:left}.draft-buttons{flex-wrap:wrap}@media(max-width:700px){.conversation-navigation{display:flex;gap:6px;align-items:center;flex-wrap:wrap;margin-bottom:15px}.conversation-navigation button{font-size:12px;padding:9px 10px}.conversation-navigation .back-queue{margin:0;margin-right:auto}.draft-buttons{gap:6px}.send-split>button:first-child{padding-inline:10px}}

.investigation-badge{display:inline-block;font-size:12px;font-weight:600;line-height:1.4;padding:3px 8px;border-radius:6px;background:#edf2f7;color:#34465b;white-space:normal}.investigation-badge[hidden]{display:none}.ticket-foot{flex-wrap:wrap}.ticket-foot .investigation-badge{flex-basis:auto}.investigation-badge[data-state="investigating"],.investigation-badge[data-state="running"]{background:#e1efff;color:#184d80}.investigation-badge[data-state="complete"]{background:#e3f3e9;color:#235e39}.investigation-badge[data-state="failed"]{background:#fce9e8;color:#8b2925}

/* The review queue scrolls as one document; every email stays next to its draft. */
#bulk{padding:24px clamp(16px,3vw,48px)}
.bulk-heading{display:flex;justify-content:space-between;align-items:start;gap:18px;margin:0 auto 24px;max-width:1500px}.bulk-heading p{margin-top:10px;line-height:1.5}.bulk-heading button{flex-shrink:0}
#bulk-list{display:grid;gap:24px;max-width:1500px;margin:auto}.bulk-card{background:white;border:1px solid var(--line);border-radius:12px;padding:22px;min-width:0}.bulk-card-heading{display:flex;justify-content:space-between;align-items:start;gap:16px;margin-bottom:20px}.bulk-card h2{font-size:18px;overflow-wrap:anywhere}.bulk-card-heading button{flex-shrink:0}.bulk-columns{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:24px}.bulk-columns>section{min-width:0}.bulk-incoming h3{font-size:14px;margin:0 0 10px}.bulk-meta{font-size:12px;color:var(--muted);overflow-wrap:anywhere;margin:8px 0 14px}.bulk-incoming>.message-body{max-height:480px;overflow:auto}.bulk-incoming>small{display:block;margin-top:16px}.bulk-incoming details{margin-top:14px}.bulk-columns .investigation-badge{margin-bottom:12px}.bulk-columns .draft-footer{justify-content:flex-start}.bulk-columns .draft-info{flex-basis:100%}.bulk-error{color:#8b2925;line-height:1.5;margin:10px 0}.tabs{overflow-x:auto}.tabs>button{white-space:nowrap}
@media(max-width:700px){.bulk-columns{grid-template-columns:minmax(0,1fr);gap:18px}.bulk-heading{flex-wrap:wrap}.bulk-card{padding:15px}.bulk-card-heading{flex-wrap:wrap}.bulk-heading h1{font-size:24px}}

.store-workspace{display:grid;grid-template-columns:350px minmax(0,1fr);min-height:70vh}.store-review{display:flex;flex-direction:column;gap:9px;width:100%;padding:20px;text-align:left;border:0;border-bottom:1px solid var(--line);border-radius:0;background:white;white-space:normal;overflow-wrap:anywhere}.store-review:hover,.store-review[aria-pressed=true]{background:#edf7ed}.store-review strong{font-size:15px}.store-stars{color:#916512;font-size:13px}.store-excerpt,.store-review small{font-size:12px;color:var(--muted);line-height:1.5}.store-body{white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.7}.store-response{border-left:3px solid #72a581;padding:8px 20px;margin:20px 0;background:#f3f8f4}.store-back{display:none}#store-editor{width:100%;margin:10px 0;min-height:190px}#store-reader>.muted{line-height:1.6;font-size:13px;margin-top:14px}#store-publish-preview{white-space:pre-wrap;overflow-wrap:anywhere;max-height:45vh;overflow:auto}#store-reader h2{overflow-wrap:anywhere}@media(max-width:700px){.store-workspace{display:block}.store-workspace>.reader{display:none}.store-workspace.reading>.reader{display:block}.store-workspace.reading>.queue-panel{display:none}.store-back{display:block;margin-bottom:20px}.store-workspace>.queue-panel{width:100%}.store-response{padding:8px 12px}.store-workspace>.reader{padding:20px}#store-publish-dialog{max-width:calc(100vw - 24px)}}

#store-editor{font:inherit;line-height:1.6;padding:14px;border:1px solid #b8c8bd;border-radius:8px;resize:vertical}#store-reader>h2{margin:5px 0 15px}#store-reader>.status{margin:12px 0}#appstore>.queue-toolbar{flex-wrap:wrap}#appstore>.queue-toolbar>label{flex:0 1 170px;min-width:140px}#appstore>.queue-toolbar select{width:100%}#store-count{white-space:nowrap}@media(max-width:700px){#appstore>.queue-toolbar>label{flex:1 1 140px;min-width:0}#store-count{flex:1}#store-sync-status{flex-basis:100%}}

.bug-visibility{display:flex;flex-direction:column;align-items:flex-start;gap:10px}.bug-visibility small{color:var(--muted)}.bug-visibility button{white-space:nowrap;font-size:12px}@media(max-width:700px){.bug-visibility{grid-row:1;flex-direction:row;align-items:center;justify-content:space-between}}